Terms and Conditions

1. Your Information

1.1 About Citola

 Citola Group plc. 4th Floor, 150-152 Fenchurch Street, London, EC3M 6BB. Incorporated in England and Wales with Company number: 6863252

Citola Group plc wholly owned subsidiary companies:

Citola Limited. 22 Athol Street, Douglas, Isle of Man, IM1 1JA. Incorporated in the Isle of Man with company Number: 003661V

Citola Resources Pty Limted. 61-65 Bull Street, Bendigo, Victoria, 3550, Australia. Incorporated in Australia with company number: 135991927.

Citola Limted. 4th Floor, 150-152 Fenchurch Street, London, EC3M 6BB. Incorporated in England and Wales with Company number: 6684052.

For information about Citola Group plc please visit www.citola.com or write to support [at] citola.com

1.2 How Citola will use your information and who Citola will share it with

Your information comprises all the details Citola holds about you and your transactions, and may include information obtained from third parties. Citola may use and share your information with other members of the Group to help Citola and them:

  • prevent and detect crime;
  • understand our customers' requirements;
  • develop and test products and services.

Citola do not disclose your information to anyone outside the Group except:

  • where Citola has your permission;
  • where Citola is required or permitted to do so by law;
  • to credit reference and fraud prevention agencies and other companies that provide a service to Citola or you;
  • or where Citola may transfer our rights and obligations under this agreement.

Citola may transfer your information to other countries on the basis that anyone to whom it passes to provides an adequate level of protection. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations. From time to time Citola may change the way it uses your information. Where Citola believes you may not reasonably expect such a change Citola shall write to you. If you do not object to the change within 60 days, you consent to that change. If you would like a copy of the information Citola holds about you, please write to: support [at] citola.com. A fee may be payable.

2. Introduction

2.1 The Citola products & services is provided by Citola Ltd. By making a payment for the Citola products & service you agree to be bound by these terms and conditions. The contract for Citola products & service is between you (the person making the payment) and Citola.

Carbon Offset Service means our online calculator which allows you to input data to estimate the Carbon emissions associated with your household or office energy use; transportation or other lifestyle choices. See section 3 of these terms and conditions for more information.

Carbon Instruments means instruments which are issued:

  • to confirm that in terms of the verification guidelines one metric tonne of CO2 equivalent has been or will be prevented from being emitted as a result of registered CO2 reduction or removal projects (e.g. replacing coal fired electricity with clean technology); or
  • in the expectation that carbon benefit will be delivered in the future from registered CO2 reduction or removal projects (e.g. the replanting of forests on lands which have previously contained forest but have been converted to some other use). This second type of project is referred to as a 'future benefit project'.

There is a risk that a future benefit project may fail to achieve the full expected carbon benefit (for example, if trees are planted but are burnt down or become diseased). See section 5.1 of these terms and conditions for more information on how Citola seeks to minimise this risk when assessing which Carbon Instruments to include in the Portfolio.

CO2 means carbon dioxide which is recognised as the main form of greenhouse gas.

Portfolio means the Carbon Instruments that:

  1. are currently held by or for us; and/or
  2. Citola may purchase in the future. See section 5 for further information.

3. Calculation of CO2 emissions

3.1 The Carbon Calculator will base its CO2 emissions calculations on a number of assumptions and guidelines, factor tables and data for CO2 emissions published by The Greenhouse Gas Protocol Initiative, other data in the public domain and Citola Carbon calculation IP. The accuracy of calculations cannot be guaranteed however they should give a reasonable estimate of the amount of CO2 emissions that result from the activities you input into the Carbon Calculator.

3.2 The emissions guidelines, factor tables and data which Citola use may change over time. If new information is published this may alter calculations for future estimates. No adjustment will be made for past calculations based on previous guidelines, factor tables and data.

4. How it works

4.1 You can make a payment for the Carbon Offset Service online through Citola websites and digital products and the Citola Carbon Calculator Widget and the associated payment gateway. For each carbon offset transaction a minimum payment requirement of £5 applies and the maximum payment per offset is £50,000 or equivalent currency.

4.2 When you make a payment, we will attribute a proportion of our Portfolio to you representing the amount of the tonnage of CO2 emissions that you have indicated that you wish to offset. The proportion of the Portfolio allocated to customers will not exceed the total value (in tonnes) of the Portfolio.

4.3 You can see examples of the projects supported by the Carbon Offset Service on our website at www.citola.com/projects. The Carbon Offset Service supports these projects by allocating Carbon Instruments which have been issued by a project. The Carbon Instruments will verify that the project is designed to achieve or has achieved a set CO2 benefit depending upon the type of project.

4.4 All of the issued Carbon Instruments in the Portfolio have been or will be registered as retired at the appropriate Register or otherwise removed from the trading market. This means that the retired Carbon Instruments can no longer be bought or traded or used for meeting carbon emissions allowances.

4.5 You will not receive any legal title to or any other right in:

  • any of the projects which are supported as a result of our Portfolio investments; or
  • our Portfolio or any of the Carbon Instruments.

4.6 You can select a particular project for your payment to support; however, this is limited to options clearly represented on Citola web products only.

4.7 Citola will issue a certificate to you by email confirming they have attributed a proportion of our Portfolio to you or your nominated person. The proportion allocated will represent the tonnage of CO2 emissions which you have paid to offset. The certificate is not transferable.

5. Portfolio

5.1 Citola produce and select Carbon Instruments based on strict development and selection criteria including the ability to deliver defined environmental benefit and on the recommendation of our forestry partners and specialist environmental advisers. Each of the Carbon Instruments (and their underlying projects) held within the Portfolio are registered with either:

  • the United Nations' Clean Development Mechanism; or
  • a voluntary carbon register such as the Voluntary Carbon Standard.

5.2 The operation and structure of each project is controlled by Citola or the organisation responsible for the project.

6. Cancellation Rights

You have a right to cancel your carbon offset under this agreement. You must exercise your right to cancel, within 14 days of your certificate being received, by:

  • giving the notification of cancellation by email to support [at] citola.com. Upon receiving this notification Citola will issue you with a full refund of your payment within 30 days and your carbon offset will be cancelled.